Live Chat Software by Safeworld Systems Pvt Ltd
RSS Feed
Latest Updates
May
25
Support Center Redefined...
Posted by Deven Shah (Import) on 25 May 2011 09:57 AM

Safeworld support center is redefined with many new facilities for Team Members as well as for Clients. 

Benefits to Safeword Team Members

  • More user friendly system
  • More intuitive procedures
  • Lively Environment
  • Very Informative Dash-board
  • Better identification of over-utilized and under-utilized resources
  • Can focus on More Important and Priority issues

Benefits to Clients

  • Very Transperent Communication with Live Records of every development (internal as well as external). 
  • Can enter into Service Level Agreements (SLAs)
  • Access to Online Troubleshooter
  • Get Suggestions from online Knowledgbase even before you type the question 
  • Save time with Online Chatting Tool with utmost privacy and immediate solutions
  • Faster and Effective response
  • In-built methodology to provide "Feedback" at any point of communication to reach to the top-most level at Safeworld.

Thank you very much... Keep Posting...

Regards,

Deven Shah

Making your world safer, we are committed to best possible services. Your any suggestions to imporve our services are most valuable for us.
Read more »



Dec
25
Live Support is made available
Posted by Deven Shah (Import) on 25 December 2007 01:46 PM
Online Live Support functionality is made available to all users.
Read more »



Aug
14
Published Support Center
Posted by Deven Shah (Import) on 14 August 2007 03:01 PM
Safeworld launched the most awaited cusotmer support tool i.e. "Support Center" with state-of-the-art utilities like ONLINE SUPPORT, TICKET BASED TRANSPERENT COMMUNICATION SYSTEM, KNOWLEDGEBASE, TROUBLESHOOTER, et al.
Read more »




Help Desk Software by Safeworld Systems Pvt Ltd